Ordering and delivery

At Koffie Kenner, we want to make the ordering process as simple and clear as possible. Below are the steps to follow to place an order:

1. Product Selection
Browse our range of coffees and accessories and add the products you want to buy to your shopping cart. Click “Add to cart” for each product you want.

2. View Shopping Cart
Once you’ve finished shopping, click the shopping cart icon at the top right of the page to view the products in your cart. Check the products, quantity, and total price.

3. Proceed to Checkout
When you’re happy with your shopping cart, click “Proceed to checkout.” You’ll be taken to the checkout page.

4. Enter Your Details
Enter your personal details here, such as your name, shipping address, and contact information. Check the details carefully to ensure your order is shipped correctly.

5. Choose Shipping Method
Select one of the available shipping methods. Koffie Kenner offers free shipping on orders over €45 in the Netherlands. Shipping thresholds for international orders may vary by country, but this will always be clearly displayed in the shopping cart before you complete your order.

6. Select Payment Method
Choose your preferred payment method, such as iDEAL, credit card, Klarna, or PayPal. Follow the steps for your selected payment method to complete the payment.

7. Review and Confirmation
Before placing your order, you’ll see an overview of it one more time. Check the products, shipping address, and payment details again.

8. Place Your Order
Check the box to agree to our terms and conditions. Then click “Place order” to complete your order.

9. Order Confirmation
After placing your order, you’ll receive a confirmation email with your order details and a tracking number once your package has been shipped.

With these steps, you can quickly and easily place an order with Koffie Kenner! Do you have any questions or run into any problems during the process? Feel free to contact our customer service team.

 

Payment methods

At Koffie Kenner, we offer several payment methods so you can pay for your order quickly and easily. Here’s an overview of the available payment options:

iDEAL
iDEAL is one of the most widely used payment methods in the Netherlands. It allows you to pay directly through your own banking environment, without any extra steps. It’s both secure and fast.

Credit card (Visa, MasterCard, American Express)
We accept payments via Visa, MasterCard, and American Express. With this payment method, your payment is completed immediately, and you can enjoy the purchase protection that comes with credit cards.

PayPal

With PayPal, you can pay online easily and securely without sharing your payment details directly. Payments are processed instantly, and PayPal offers extra buyer protection for your purchase.

Klarna
With Klarna, you can choose to pay for your order later. This gives you the option to receive your order first and pay later, with a payment period of 14 days.

Apple Pay
Apple Pay is available to customers using an Apple device. It’s a fast and secure way to pay with just a fingerprint or facial recognition.

We ensure that every transaction is safe and reliable, so you can order your favorite coffees with peace of mind.

Delivery

At Koffie Kenner, we do everything we can to deliver your order as quickly and efficiently as possible. Here, we’re happy to provide more information about the delivery process.

Carrier
For our deliveries, we work with PostNL, a reliable and well-known carrier in the Netherlands and Europe. They ensure that your order arrives safely and on time.

Track & Trace code
After you place your order, we will email you a Track & Trace code as soon as your package has been shipped. You can use this code to track the status of your delivery and see exactly when your coffee will arrive.

Not home at the time of delivery
If you are not at home at the time of delivery, PostNL offers several options. In most cases, they will first try to deliver the package to your neighbors. If that is not possible, the package will be taken to a nearby collection point, where you can pick it up later. PostNL will always leave a note or send a notification by email or via the Track & Trace link, so you know exactly where your package is.

Delivery time
We aim to deliver your order within 1 business day within the Netherlands. Orders placed before 5:00 p.m. are often processed the same day. Please note that delivery times may vary depending on how busy the carrier is.

Shipping costs
Shipping costs are €5.95 per order within the Netherlands. We offer free shipping within the Netherlands, Belgium, and Germany on orders over €45. For international shipments, shipping costs may vary and will be clearly displayed during checkout.

Insured shipping (domestic & international)

All appliances and valuable products we ship are fully insured, both within the Netherlands and internationally. This means your order is protected against loss or damage in transit. Should anything go wrong during shipping, we will find a suitable solution in consultation with you. So you can order from Koffie Kenner with peace of mind, including for international deliveries.

We hope this information has answered all your questions about delivery. If you have any other questions, please feel free to contact us.