Warranty and Review Policy

Legal Warranty
At Koffie Kenner, all coffee and coffee-related products you buy from us are covered by our legal guarantee. What does this mean in practice? It means that every product you buy from us must meet your reasonable expectations. For example, a coffee package must be fresh and have the flavor profiles we promise on our website.

If a product doesn't meet these expectations, we'll provide a suitable solution. This could include a replacement, repair, or refund, depending on the specific case. We strive to resolve any issues quickly and to your satisfaction.

What to do in case of a warranty claim?
If you wish to submit a warranty claim, please contact us via our contact form or other contact methods listed. Clearly state the issue and, if possible, include supporting documentation such as photos of the product. We will review your claim and aim to respond with a solution within 5 business days.

How do you file a complaint?
Do you have a complaint about one of our products or our service? We're very sorry to hear that, and we'd like to resolve it for you. You can submit your complaint via our contact form, by email, or by phone using the contact details listed on our website.

Response time
After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If more time is needed, we will inform you in a timely manner.

Complaint about a product or service
You can submit complaints about both our products and our services. We handle every complaint carefully and strive for a suitable solution.

Review Policy

At Koffie Kenner, we value our customers' experiences and opinions. That's why we offer product reviews, allowing new customers to make informed decisions. All reviews on our website are authentic and come from real customers who have actually made a purchase. Below, we explain how our review process works and answer some frequently asked questions about the reliability of reviews.

Who can leave a review?
Only customers who have purchased a product from us can leave a review on our website. This guarantees that the reviews you read are from people who have experience with the product. It is not possible for someone who is not a customer to leave a review.

How is the authenticity of reviews guaranteed?
We guarantee the authenticity of our reviews by only inviting customers who have made a purchase to share their experiences. After completing an order, customers receive an email invitation to leave a review. This ensures that all feedback comes from people who have actually used the product.

Are both positive and negative reviews posted?
Yes, we post both positive and negative reviews on our website. Transparency is very important to us, and we want customers to get an honest impression of the products. All reviews, regardless of their rating, are posted as long as they meet our guidelines.

Are paid reviews posted?
No, Koffie Kenner doesn't post paid reviews. We value honest and genuine customer feedback and strive to provide an authentic experience for everyone. Reviews appearing on our website are not sponsored or influenced by any form of payment.

Within what timeframe are reviews checked and posted?
Reviews are typically reviewed and posted within 48 hours of receipt. During this process, we verify that the review meets our guidelines and is from a customer who has actually made a purchase.

In what cases will a review not be posted?
A review will not be posted if it:

Contains offensive or discriminatory language.
Advertises other products or websites.
Contains incorrect or misleading information.
Not from a customer who has made a purchase.
We reserve the right to remove or refuse such reviews.