Warranty and Review Policy
Legal Warranty
At Koffie Kenner, the legal guarantee applies to all coffee and coffee-related products that you buy from us. What does this mean in concrete terms? It means that every product that you buy from us must meet what you can reasonably expect from it. For example, a coffee package must be fresh and have the flavor profiles that we promise on our site.
If a product does not meet these expectations, we will provide a suitable solution. This may include a replacement, repair or refund, depending on the specific case. We strive to resolve any problems quickly and to your satisfaction.
What to do in case of a warranty claim?
Should you wish to make a warranty claim, please contact us via our contact form or other contact methods listed. Please clearly state the issue and, if possible, attach evidence such as photos of the product. We will review your claim and aim to respond with a solution within 5 business days.
How do you file a complaint?
Do you have a complaint about one of our products or about our service? We find that very annoying and we would like to solve this for you. You can submit your complaint via our contact form, via e-mail, or by telephone via the contact details listed on our website.
Response time
After receiving your complaint, you will receive a confirmation from us. We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you about this in a timely manner.
Complaint about a product or service
You can file complaints about both our products and our services. We handle every complaint with care and strive for a suitable solution.
Not satisfied with the handling of your complaint?
Are you not satisfied with the handling of your complaint? Then you can submit it to the Disputes Committee Thuiswinkel, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Review Policy
At Koffie Kenner we value the experiences and opinions of our customers. That is why we offer the possibility to leave product reviews, so that new customers can make well-considered choices. All reviews on our website are authentic and come from real customers who have actually made a purchase. Below we explain how our review process works and answer some frequently asked questions about the reliability of the reviews.
Who can leave a review?
On our website, only customers who have purchased a product from us can leave a review. This guarantees that the reviews you read come from people who have experience with the product. It is not possible for someone who is not a customer to post a review.
How is the authenticity of reviews guaranteed?
We ensure the authenticity of the reviews by only inviting customers who have made a purchase to share their experiences. After completing an order, the customer receives an invitation via email to leave a review. This ensures that all feedback comes from people who have actually used the product.
Are both positive and negative reviews posted?
Yes, we post both positive and negative reviews on our website. Transparency is very important to us, and we want customers to get an honest picture of the products. All reviews, regardless of their rating, are posted as long as they meet our guidelines.
Are there paid reviews posted?
No, there are no paid reviews posted on Koffie Kenner. We value honest and sincere feedback from customers and strive for an authentic experience for everyone. Reviews that appear on our website are not sponsored or influenced by any form of payment.
Within what time frame are reviews checked and posted?
Reviews are usually reviewed and posted within 48 hours of receipt. During this process, we check that the review meets our guidelines and that it comes from a customer who has actually made a purchase.
In which cases will a review not be posted?
A review will not be posted if it:
Contains offensive or discriminatory language.
Advertises other products or websites.
Contains incorrect or misleading information.
Does not originate from a customer who has made a purchase.
We reserve the right to remove or refuse such reviews.