Privacy policy
Last updated: October 7, 2024
At Koffie Kenner, we take your privacy seriously. This Privacy Policy describes how we collect, use, process, and share your personal data when you visit our website koffiekenner.com, use our services, make a purchase, or otherwise communicate with us.
Contact details:
Website: https://koffiekenner.com
Address: Haarensebaan 5, Udenhout, 5071NG, The Netherlands
Phone: +31649151025
Email: contact@koffiekenner.com
Personal data we process
We process the following personal data:
Contact information such as name, address, phone number, and email address.
Order information such as billing details, shipping address, and payment confirmation.
Account information such as username, password, and other security details.
Activity on our website, such as your interactions and preferences.
Payment information, including bank account or credit card details.
Communication with our customer service.
Use of your data
Your personal data is used for:
Processing payments and fulfilling orders.
Sending marketing communications and managing advertisements.
Providing customer service and support.
Improving and optimizing our website and services.
Complying with legal obligations and protecting our rights.
Cookies and tracking technologies
We use cookies and similar technologies to improve your experience on our website, remember your preferences, and analyze website traffic. You can configure your browser to refuse or delete cookies, but this may affect the functionality of our website.
During your first visit to our website, we informed you about these cookies and requested your consent to place them. You can opt out of cookies by setting your internet browser to no longer store cookies.
Sharing data with third parties
Koffie Kenner B.V. does not sell your data to third parties and only provides it if necessary for the execution of our agreement with you or to comply with a legal obligation. We conclude data processing agreements with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. Koffie Kenner B.V. remains responsible for these processing activities.
Your rights
You have the right to access, correct, delete, and in some cases restrict or transfer your data. You may object to the use of your data for certain purposes, such as direct marketing, and you have the right to data portability. This means you can submit a request to receive the personal data we hold about you in a computer file, either for yourself or for another organization specified by you.
You can send a request for access, correction, deletion, data transfer, withdrawal of consent, or objection to the processing of your personal data to contact@koffiekenner.com.
To ensure that the request for access has been made by you, we ask you to include a copy of your identification document with your request. Please black out your photo, the machine-readable zone (MRZ), passport number, and citizen service number (BSN) in this copy to protect your privacy.
We will respond as quickly as possible, but within four weeks.
You also have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority (Autoriteit Persoonsgegevens), via:
https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
For questions or requests, please contact contact@koffiekenner.com.
Security of your data
We take appropriate measures to protect your data against unauthorized access, loss, or destruction. However, no internet transmission is completely secure, so we cannot guarantee the security of your data during transmission to our website. If you believe your data is not properly secured or there are indications of misuse, please contact our customer service or email contact@koffiekenner.com.
Changes to this policy
We may update this Privacy Policy from time to time. The most recent version is always available on our website. We recommend reviewing this policy regularly to stay informed about how we protect your personal data.
Data retention
Koffie Kenner B.V. does not retain your personal data longer than strictly necessary to achieve the purposes for which your data is collected. We apply the following retention periods:
Contact details: retained for up to 5 years after last use to maintain an ongoing relationship or as required for legal and accounting obligations.
Order data: retained for 7 years after completion of the order to comply with tax and commercial legislation.
Account data: retained for as long as the account is active and up to 5 years thereafter to ensure usability and compliance with legal obligations.
Website activity data: retained for a maximum of 3 years to support analysis and improvement of our services.
Customer service communication: retained for 5 years after the last communication to provide high-quality service and comply with legal obligations.
Special and/or sensitive personal data
Our website and/or service does not intend to collect data from visitors under the age of 16, unless they have permission from a parent or guardian. However, we cannot verify whether a visitor is over 16. We therefore advise parents to be involved in their children’s online activities to prevent data from being collected without parental consent.
If you believe that we have collected personal data about a minor without such consent, please contact us at contact@koffiekenner.com and we will delete this information.
Contact
For questions about this Privacy Policy or our privacy practices, please contact us at contact@koffiekenner.com. If you have complaints, you may also submit them to the national supervisory authority.