Return Policy

Register a return

Would you like to return a product? Simply register your return through our returns portal. Here you can register your return and receive further instructions on how to send back your order.

➡ Returns portal: Returns portal

If you are unable to use the returns portal, please contact us at contact@koffiekenner.com.

Right of withdrawal

You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, physically take possession of the goods. For contracts for the regular delivery of goods over a specified period, the withdrawal period expires when the first item is physically taken possession of. To exercise your right of withdrawal, you can register your return through our returns portal or notify us in another unequivocal manner (for example, by email or in writing) that you wish to withdraw from the contract. You may use the model withdrawal form for this purpose, but are not required to do so (Download here). To meet the withdrawal deadline, it is sufficient to send your notification concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from the contract, we will reimburse all payments you have made up to that point, including delivery costs (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, delivery costs will not be refunded. We will reimburse you using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever occurs first. You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you informed us of your decision to withdraw from the contract. The deadline is met if you send back the goods before the 14-day period has expired. You will bear the direct cost of returning the goods.

Our return address
Tomatenmarkt 1, 1681 PH Zwaagdijk-Oost

You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.