Timemore Chestnut X Coffee Grinder

If you would like to return or exchange your order for any reason, we’ll be happy to help! Returns are possible within 14 days of purchase. You are responsible for the return shipping costs. You can return your product for a voucher, another product, or a refund. Please note that returned items must show no visible signs of wear or use.

Yes, all our equipment comes with the standard manufacturer’s warranty.

In most cases, the warranty period is 24 months, unless otherwise stated on the product page. During this period, we cover manufacturing defects or faults that are not caused by improper use.

If you make a warranty claim, we will contact the supplier or manufacturer. In many cases, the defective part will be repaired or replaced.

If you have a defect or want to make a warranty claim, contact us at contact@koffiekenner.com. Include photos/videos and your order number for a quick resolution.

Our equipment is always delivered new and in its original packaging. In most cases, you’ll need to install or set up the appliance yourself. Of course, you’ll receive clear instructions from the manufacturer.

Need help with installation or setup? Feel free to contact us.