Ordering and delivery

At Koffie Kenner, we want to make the ordering process as simple and clear as possible. Below are the steps you'll take to place an order:

1. Product Selection
Browse our various coffee varieties and accessories and add the products you want to purchase to your cart. Click "Add to Cart" for each product you want.

2. View Cart
Once you've finished shopping, click the shopping cart icon in the top right corner of the page to see an overview of the items in your cart. Check the items, quantity, and total price.

3. Proceed to Checkout
If you're satisfied with your shopping cart, click "Continue to Checkout." You'll be taken to the checkout page.

4. Fill in your details
Enter your personal information here, such as your name, shipping address, and contact information. Please review the information carefully to ensure your order is shipped correctly.

5. Choose Shipping Method
Select one of the available shipping methods. Koffie Kenner offers free shipping on orders over €45 in the Netherlands, Belgium, and Germany.

6. Select Payment Method
Select a payment method of your choice, such as iDEAL, credit card, Klarna, or PayPal. Follow the steps for your selected payment method to complete the payment.

7. Checking and Confirmation
Before you place your order, you'll receive a final overview of your order. Double-check the products, shipping address, and payment information.

8. Placing an Order
Check the box to agree to our terms and conditions. Then click "Place Order" to finalize your order.

9. Order confirmation
After placing your order, you will receive a confirmation email with your order details and a tracking number once your package has been shipped.

With these steps, you can quickly and easily place an order at Koffie Kenner! Have any questions or problems during the process? Feel free to contact our customer service team.

Payment methods

At Koffie Kenner, we offer various payment methods, so you can pay for your order quickly and easily. Here's an overview of the available payment options:

iDEAL
iDEAL is one of the most widely used payment methods in the Netherlands. It allows you to pay directly from your own banking environment, without any extra steps. This is both secure and fast.

Credit card (Visa, MasterCard, American Express)
We accept payments via Visa, MasterCard, and American Express. With these payment methods, your payment is processed immediately and you enjoy the purchase protection that comes with credit cards.

PayPal

With PayPal, you can pay online easily and securely without sharing your payment information. Payments are processed instantly, and PayPal offers additional buyer protection for your purchase.

Klarna
With Klarna, you can choose to pay for your order later. This gives you the option to receive your order first and pay later, with a payment term of 14 days.

Apple Pay
Apple Pay is available to customers using an Apple device. It's a fast and secure way to pay using just a fingerprint or facial recognition.

We ensure that every transaction is safe and secure, so you can order your favorite coffees with confidence.

Delivery

At Koffie Kenner, we do everything we can to deliver your order as quickly and efficiently as possible. Here's some more information about the delivery process.

Carrier
For our deliveries, we partner with PostNL, a reliable and well-known carrier within the Netherlands and Europe. They ensure that your order arrives safely and on time.

Track & Trace Code
After placing your order, you'll receive a Track & Trace code from us via email as soon as your package has been shipped. This code allows you to track the status of your delivery and see exactly when your coffee will arrive.

Not Home When Delivered
If you're not home when the delivery is due, PostNL offers several options. In most cases, they'll try to deliver the package to your neighbors first. If that's not possible, the package will be taken to a nearby collection point, where you can pick it up later. PostNL will always leave a note or send a notification via email or the Track & Trace link, so you know exactly where your package is.

Delivery time
We aim to deliver your order within one business day in the Netherlands. Orders placed before 5:00 PM are often processed the same day. Please note that delivery times may vary depending on the carrier's workload.

Postage costs
Shipping costs are €4.95 per order within the Netherlands. For orders over €45, we offer free shipping within the Netherlands, Belgium, and Germany. Shipping costs for international shipments may vary and will be clearly displayed during checkout.

Insured shipping (national & international)

All devices and valuable products we ship are fully insured, both within the Netherlands and internationally. This means your order is protected against loss or damage during shipping. Should anything unexpectedly go wrong during transport, we will work with you to find a suitable solution. This way, you can order from Koffie Kenner with peace of mind, even for international deliveries.

We hope this information answers all your questions about delivery. If you have any other questions, please don't hesitate to contact us.