At Koffie Kenner we want to make the ordering process as simple and clear as possible. Below you will find the steps you go through to place an order:

1. Product Selection
Browse through our different coffees and accessories and add the products you want to buy to your shopping cart. Click "Add to cart" for each desired product.

2. View Cart
Once you are done shopping, click on the shopping cart icon at the top right of the page to get an overview of the products in your shopping cart. Check the products, the quantity and the total price.

3. Proceed to Checkout
Once you are happy with your shopping cart, click "Continue to Checkout". You will be taken to the checkout page.

4. Fill in your details
Enter your personal information here, such as your name, shipping address and contact information. Please check the information carefully to ensure the order is shipped correctly.

5. Choose Shipping Method
Please select one of the available shipping methods. Koffie Kenner offers free shipping on orders over €35,-.

6. Select Payment Method
Choose a payment method of your choice, such as iDEAL, credit card or PayPal. Follow the steps for the selected payment method to complete the payment.

7. Checking and Confirmation
Before you finally place your order, you will receive an overview of your order again. Check the products, shipping address and payment details again.

8. Placing an Order
Check the box to agree to our terms and conditions. Then click on "Place Order" to finalize the order.

9. Order confirmation
After placing your order, you will receive a confirmation email with your order details and a tracking number once your package has been shipped.

With these steps you can quickly and easily place an order at Koffie Kenner! Do you have any questions or problems during the process? Please feel free to contact us via our customer service.

Payment Methods

At Koffie Kenner we offer different payment methods, so you can pay for your order quickly and easily. Here is an overview of the available payment options:

iDEAL
iDEAL is one of the most used payment methods in the Netherlands. It allows you to pay directly from your own banking environment, without extra steps. This is both safe and fast.

Credit card (Visa, MasterCard, American Express)
We accept payments via Visa, MasterCard, and American Express. With this payment method, your payment is completed immediately and you can enjoy the purchase protection that comes with credit cards.

Klarna
With Klarna you can choose to pay for your order afterwards. This gives you the opportunity to receive your order first and pay later, with a payment term of 14 days.

Apple Pay
Apple Pay is available to customers using an Apple device. This is a fast and secure way to pay with just a fingerprint or facial recognition.

We ensure that every transaction is safe and secure, so you can order your favorite coffees with confidence.

Delivery

At Koffie Kenner we do everything we can to deliver your order as quickly and efficiently as possible. Here we would like to give you some more information about the delivery process.

Carrier
For our deliveries we work together with PostNL, a reliable and well-known carrier within the Netherlands and Europe. They ensure that your order arrives safely and on time.

Track & Trace Code
After placing your order, you will receive a Track & Trace code from us via email as soon as your package has been shipped. With this code you can track the status of your delivery and see exactly when your coffee will be delivered.

Not Home for Delivery
If you are not at home at the time of delivery, PostNL has several options. In most cases, they will first try to deliver the package to your neighbors. If this is not possible, the package will be taken to a nearby collection point, where you can pick it up later. PostNL will always leave a note or send a notification via e-mail or the Track & Trace link, so that you know exactly where your package is.

Delivery time
We aim to deliver your order within 1 business day within the Netherlands. Orders placed before 15:00 are often processed the same day. Please note that delivery times may vary depending on the carrier's workload.

Postage costs
Shipping costs are €4.95 per order within the Netherlands. For orders above €35,- we offer free shipping. For international shipments, shipping costs may vary and are clearly indicated during the checkout process.

With this information we hope to have answered all your questions regarding the delivery. If you have any other questions, please do not hesitate to contact us.